At ECLIPORIA LLC, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer returns and refunds under the conditions outlined below.

1. Company Information

Company Name: ECLIPORIA LLC
EIN: 99-2484810
Address: 4615 JAMAICA DR NE, ALBUQUERQUE, NM 87111, US
Email: support@ecliporia.store
Phone: +1 (505) 830-3404
Business Hours: Monday–Friday, 9AM–5PM EST

2. Return Eligibility

To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be requested within 30 days of the delivery date.
  • Proof of purchase (order number or receipt) is required.

Non-returnable items:

  • Gift cards
  • Downloadable products
  • Clearance or final sale items

3. How to Request a Return

To initiate a return:

  1. Contact our support team at support@ecliporia.store with your order number and reason for return.
  2. Our team will provide a Return Merchandise Authorization (RMA) and instructions for shipping your item back.
  3. Ship the item to the address provided in the RMA within the given timeframe.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • We recommend using a trackable shipping service for your return.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

  • If you want to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery.
  • Include a photo of the damage or defect.
  • We will provide a replacement or full refund at no extra cost.

7. Contact Us

If you have any questions regarding returns or refunds, please contact:

ECLIPORIA LLC
4615 JAMAICA DR NE, ALBUQUERQUE, NM 87111, US
support@ecliporia.store
+1 (505) 830-3404
Monday–Friday, 9AM–5PM EST